Ok so, I kept my Blackberry 9900 in a safe place. I haven't used it for maybe 2 months. Its not damaged. The battery broke so I took it out and threw it away.
Yesterday I got a new battery but when I try and use the phone it starts rebooting, about 2/3 then it gives me a white screen. No error messages, just a blank white screen. My friend has the same phone and his phone also froze where mine freezes. (Before the screen goes white) it usually takes a few seconds then it continues to do its thing. Mine just goes white. So I really believe its a glitch or something. I tried using the Desktop Manager and it says I don't have the software for the device. I'm trying do download it now. I've also tried the whole Apploader thing but I don't have the software.
I want to try and wipe or reset the phone, by updating it.
I know its not a screen issue.
Can someone please explain to me what I should do, in baby steps LOL. I'm really stuck and so frustrated because it worked fine not too long ago. And, I've no idea how to do this.
Once i get the software, what should i do? Will it automatically place itself or should I delete files or move them around.
Please, I'd REALLY appreciate any help.
Yesterday I got a new battery but when I try and use the phone it starts rebooting, about 2/3 then it gives me a white screen. No error messages, just a blank white screen. My friend has the same phone and his phone also froze where mine freezes. (Before the screen goes white) it usually takes a few seconds then it continues to do its thing. Mine just goes white. So I really believe its a glitch or something. I tried using the Desktop Manager and it says I don't have the software for the device. I'm trying do download it now. I've also tried the whole Apploader thing but I don't have the software.
I want to try and wipe or reset the phone, by updating it.
I know its not a screen issue.
Can someone please explain to me what I should do, in baby steps LOL. I'm really stuck and so frustrated because it worked fine not too long ago. And, I've no idea how to do this.
Once i get the software, what should i do? Will it automatically place itself or should I delete files or move them around.
Please, I'd REALLY appreciate any help.